FAQ

Mattercash is an innovative company that offers easily accessible purchasing and wealth storage solutions for precious metals.

Our ideology is based on the historical strength of precious metals as a commodity to protect one’s wealth.

Our company is incorporated in the state of Delaware and currently services the U.S. market. Our headquarters are located in Spokane, Washington, and we have vault locations in Washington, Idaho, and North Dakota.

With our online platform we provide our clients with a user-friendly and convenient way to order, take delivery of and manage their precious metals. Join us today and experience the benefits of Mattercash’s innovative solutions for wealth management.

Before deciding to establish an allocated precious metal holding account, you should carefully consider your objectives. Mattercash is not a financial adviser and anything we may recommend should not be construed in that way. There are risks of market conditions that could value your allocated precious metals inventory less than your original purchase. Please be advised that Mattercash is not responsible if the value of your allocated precious metal inventory devalues against your original purchase price.

DO I HAVE TO STORE MY METALS WITH MATTERCASH?

Absolutely not. Mattercash first and foremost operates as an online precious metals dealer. You can order precious metals from our product page confident that you are getting those metals at the most competitive pricing online. Precious metals ordered through us will be immediately packed and shipped as soon as the order has processed and been approved.

HOW HAVE WE DONE IT?

With our web platform, there’s no need to visit your local precious metals dealer. Our proprietary platform has been designed to provide clients with the ability to purchase, sell, and exchange precious metals in real-time. We also provide clients with an easy way to monitor, manage, and access their precious metals wealth, which is securely stored in one of our insured partner vaults. Join us today and experience the benefits of Mattercash’s innovative solutions for precious metal transactions.

WHY IT WORKS

Mattercash has a simple operating structure: we only buy or accept precious metals from and for clients that conform to a Millesimal Fineness purity standard. Once clients buy precious metals in the form of minted coins and fabricated bars, those metals are immediately delivered, or they can be held on consignment in one of our third-party vaults. Metals that are stored with us have no minimum precious metal liquidation requirement for cash conversion, and upon termination of our services, precious metals or a check equivalent to the value of the metals in holding are shipped directly from the vaults to the client.

Our client on boarding process includes a thorough application vetting process using a third-party service provider for Anti-Money Laundering (AML) screening and monitoring. Our company personnel are also trained in AML screening and monitoring. You can access our generic AML compliance and supervisory procedures via the link found below. Trust in Mattercash for secure and compliant precious metal transactions.

WHO ARE WE?

Mattercash was founded by an industry expert with over 20 years of experience in buying precious metals for his custom jewelry design business. As demand for wealth storage in precious metals grew, the founder expanded his services to offer clients a storage solution that was both secure and easily accessible. In 2012, he successfully launched an innovative solution that allowed clients to access their stored commodity wealth more efficiently.

DO I HAVE LEGAL RIGHT TO MY PRECIOUS METALS IN THE VAULT?

Yes, you own the precious metals and you have engaged us as custodian to secure them in an insured vault on your behalf. You may take custody of your physical metals at any time. We will ship them anywhere in the United States, you will only be responsible for shipping costs.

WHAT ARE THE SAFEGUARDS FOR PROTECTING MY ASSETS?

In addition to contracting with only well established and properly insured vault operations, at all times metals in our custody are insured against risk of loss. In addition to insurance, we do not operate on a “fractional reserve basis” which means we only hold our client’s assets on a fully allocated basis. This means that none of the assets we manage will ever be encumbered by third party rights.

WHAT IF MATTERCASH CEASES TO OPERATE?

Under our physical custody operating structure, clients can remain confident in knowing that any unforeseen situations resulting in Mattercash ceasing operations, you are able to take full delivery of your precious metals in like kind of deposited assets. For clarification, at the time you decide to take delivery and you are only holding a fractional position in a bar or coin we may not be able to provide you with a bar size that matches that fractional position. In cases such as this actual metal delivery may prove impractical, and you would therefore receive a monetary distribution for the full value of that fractional metal position on the date of distribution.

DOES MATTERCASH TAKE CLIENT PRIVACY SERIOUSLY?

Absolutely. We protect our client’s privacy utilizing not only the latest in encryption technology preventing unauthorized access to our data systems. We also never disclose this information to a third party without the required client’s consent.

HOW AM I INFORMED OF THE BALANCES IN MY HOLDING ACCOUNTS?

On the 1st business day of the month, Mattercash distributes account statements via email for the previous month’s activity. Mattercash "Client Access" website provides 24/7 online access to client's holding accounts and offers the ability to make changes to asset types, asset priorities, personal information and contact preferences.

HOW DO I PAY FOR MY PRECIOUS METAL STORAGE COSTS?

On the last business of the month fees are assessed and deducted from your primary selected asset type and reflected on your monthly statement that is issued on 1 st business day of the following month. Storage fees are based upon the value of the assets in holding and average approximately $0.85 per $1,000 in value. A further explanation and details regarding our storage fees are laid out in the holding account application.

IS THE COST OF STORAGE BASED ON THE SPACE REQUIREMENTS OF MY METAL INVESTMENT?

Vault operator’s storage & insurance fees are contingent on the space the asset takes up and value of stored assets. Therefore, monthly storage fees will fluctuate based on market value.

HOW IS USD IN MY HOLDING ACCOUNT PROTECTED?

The USD in your holding account is maintained by an FDIC insured bank.

HOW ARE MY ASSETS BALANCED IF I HAVE A FRACTIONAL NUMBER OF METALS AT THE TIME OF REDEMPTION?

If you ever close your account and wish to redeem your metal, you can buy back the fractional balance to redeem to the whole unit by paying the difference or receive a credit for the fractional balance and apply it to the shipping costs for returning the asset(s) with a check for any USD balance.

DO I HAVE TO MANTAIN A MINIMUM BALANCE?

Yes, you must maintain at least one full troy ounce of silver in your account. If you allow your account to dip below this amount, we will reach out asking you to either add metals to your account, or we will close your account and send you a check for the value of the remaining balance of your account at time of close. If you have any additional questions, please give us acall at 1-800-669-2810 Monday through Friday 10am to 5pm pacific time.